Terms of service
Conditions of Use
Use of the www.springworks.com website constitutes agreement to our terms of use. We encourage you to review the following information carefully.
TRADEMARKS
www.springworks.com and other marks indicated on our site are trademarks owned exclusively by Spring Works Inc.. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Spring Works Inc., in any manner that seeks to disparages or discredit Spring Works Inc. or in any manner that may cause confusion among our customers.
COPYRIGHT
All content on this website is the exclusive property of Spring Works Inc.. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.
PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.
LICENSE AND SITE ACCESS
Spring Works Inc. grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Spring Works Inc.. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Spring Works Inc.. You are prohibited from using meta tags or any other hidden text utilizing Spring Works Inc's name or trademarks without the express written consent of Spring Works Inc.. Any unauthorized use of this websites voids the limited license granted by Spring Works Inc.
CONTENT SUBMITTED BY SITE USERS
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Spring Works Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Spring Works Inc. or its affiliates for all claims resulting from content you supply. Spring Works Inc. reserves the right to remove any content at our sole discretion.
LIMITATION OF LIABILITY
This site is provided by Spring Works Inc. on an "as is" and "as available" basis. Spring Works Inc. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.springworks.com is at your own risk.
Spring Works Inc. cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Spring Works Inc. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Spring Works Inc. offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page www.springworks.com or announced via other means of communication in conjunction with the promotion of the Spring Works Inc. product collection, including radio and TV broadcasts, internet forums and various online websites.
We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Spring Works Inc., at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…
APPLICABLE LAW
By visiting www.springworks.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Spring Works Inc..
CHANGES IN POLICY
Spring Works Inc. reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.
Return & Refund Policy for Items Purchased Online
Our policy for online orders lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return period is 30 days. See details below
To be eligible for a return, your item must be unused, never installed and in the same condition that you received it. It must also be in the original undamaged packaging. If you refuse your shipment you will be responsible for the cost to and from your location. To complete your return, we require a receipt or proof of purchase. A Return Merchandise Authorization (RMA) is required for all returns. Please email sales@springworks.com or call 707-544-3833 x105 for an RMA. If the shipment is refused or returned without an RMA you will be responsible for shipping/freight cost to and from your location in addition to the 20% restocking fee.
Please do not send your purchase back to the manufacturer. Once you receive an RMA, We will provide you the address to return the items. No items will be accepted without an RMA.
We do not match pricing.
Return Period
Return your item anytime from the date you purchase your item(s) within the time frame below:
- 30 days
Non-Returnable Items
Several types of goods are exempt from being returned. Labor, delivery, shipping and/or completed installation services cannot be returned. Items that have been damaged through misuse or abuse are not returnable.
Additional Non-Returnable items:
- Custom Coil Springs
- Trailer Axles
- Custom Leaf Springs
- All Other Custom Products
- U-bolts
- Special Orders
- Items that are damaged during shipping to us
- Products with damaged or missing original packaging
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@springworks.com and obtain a Return Material Authorization (RMA). Once you receive a RMA send your item to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95404.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Restocking Fee
We go to great lengths to assure that the item we ship is undamaged and functional. Restocking fees are generally used to deal with the costs incurred with your return. There is a 20% restocking fee for items returned that are not the result of our error on our part. Restocking fees are 20% of the actual product price plus all shipping charges.
Shipping
Our products are shipped within 0-3 business days (Tuesday thru Friday) using the following carriers: UPS (United parcel Service) or another carrier. From time to time we will use different carriers than listed on your invoice. For instance we may ship LTL truck in place of UPS or visa versa. We suggest an adult age 18 or older be home to sign for delivery. In the event no one is home shipments will be left on the the porch, mail box or at the door. As the buyer you assume all responsibility for lost or stolen items after they have been delivered, signed for or not. If the shipment is refused or returned you will be responsible for shipping/freight cost to and from your location in addition to the 20% restocking fee.
Heavy load LTL truck freight is shipped within 3-5 business days. Delivery times depend on the truck carrier and range from 3 to 7 business days. ALL LTL TRUCK FREIGHT QUOTES ARE BASED ON DELIVERY TO A COMMERCIAL BUSINESS WITH A LOADING DOCK OR A FORK LIFT. Additional lift gate and/or residential rates will apply if no loading dock or forklift is present and if the ship to address is residential. Commercial and residential rural addresses add additional cost to LTL truck freight. When there is a difference in freight cost we will contact you and provide you options. The options when freight exceeds the quote you are given are:
1. You can pay the additional freight cost and have the items you order delivered to the address you listed.
2. We can ship the Items to a different commercial address that is considered urban and accessible. This may keep the cost closer to the quote.
3. You can pick the items up at the closet freight terminal. This may keep the cost at the freight quote.
4. We can refund you the entire amount of the order.
To return your product, you should mail your product to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95402, United States. Prior to returning any product a return authorization number is required. Email sales@springworks.com for instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.
Cancellation of orders must be made by phone or email within 1 hour of the time the order in placed.
Delivery Restrictions
Sorry, but we cannot deliver to PO boxes or APO/FPO addresses. We suggest an adult age 18 or older be home to sign for delivery. In the event no one is home shipments will be left on the the porch or at a door. As the buyer you assume all responsibility for lost or stolen items after they have been delivered.
Sales Tax
In addition to the price of your purchases, Spring Works will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Spring Works mails to you will include any applicable sales tax.
Product Availability
Spring Works makes every effort to ship your products promptly. If you have requested a complete shipment, please add 2 to 3 additional days for transportation and order consolidation processing.
Spring Works makes every effort to supply you with the products you order, but there may be occasions when Spring Works confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when Spring Works learns that the products no longer are being manufactured or they otherwise become unavailable to Spring Works, when Spring Works cannot source components for the configuration you ordered, or when there was a pricing error at www.springworks.com when you ordered. In those circumstances, Spring Works will contact you to inform you and, if you are interested, Spring Works may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Spring Works will cancel your order for products Spring Works cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.