Our products are shipped within 2-3 business days (Monday thru Friday) using the following carriers: UPS (United parcel Service) and USPS (United States Postal Service). To return your product, you should mail your product to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95402, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.
Cancellation of orders must be made by phone or email within 24 hours of the time the order in placed.