Our products are shipped within 0-3 business days (Tuesday thru Friday) using the following carriers: UPS (United parcel Service) or another carrier. We suggest an adult age 18 or older be home to sign for delivery. In the event no one is home shipments will be left on the the porch or at a door. As the buyer you assume all responsibility for lost or stolen items after they have been delivered, signed for or not. 

Heavy load LTL truck freight is shipped within 3-5 business days. Delivery times depend on the truck carrier and range from 3 to 7 business days. ALL LTL TRUCK FREIGHT QUOTES ARE BASED ON DELIVERY TO A COMMERCIAL BUSINESS WITH A LOADING DOCK OR A FORK LIFT. Additional lift gate and/or residential rates will apply if no loading dock or forklift is present and if the ship to address is residential. Commercial and residential rural addresses add additional cost to LTL truck freight. When there is a difference in freight cost we will contact you and provide you options. The options when freight exceeds the quote you are given are:

1.  You can pay the additional freight cost and have the items you order delivered to the address you listed.
2.  We can ship the Items to a different commercial address that is considered urban and accessible. This may keep the cost closer to the quote.
3.  You can pick the items up at the closet freight terminal. This may keep the cost at the freight quote.
4.  We can refund you the entire amount of the order.

To return your product, you should mail your product to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95402, United States. Prior to returning any product a return authorization number is required. Email for instructions. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.

Cancellation of orders must be made by phone or email within 24 hours of the time the order in placed.