Our products are shipped within 0-3 business days (Tuesday thru Friday) using the following carriers: UPS (United parcel Service) or another carrier. From time to time we will use different carriers than listed on your invoice. For instance we may ship LTL truck in place of UPS or visa versa. We suggest an adult age 18 or older be home to sign for delivery. In the event no one is home shipments will be left on the the porch or at a door. As the buyer you assume all responsibility for lost or stolen items after they have been delivered, signed for or not. If the shipment is refused or returned you will be responsible for shipping/freight cost to and from your location in addition to the 20% restocking fee. Freight companies sometimes require 3-4 hour windows for delivery. 

Heavy load LTL truck freight is shipped within 3-5 business days. Delivery times depend on the truck carrier and range from 3 to 7 business days. ALL LTL TRUCK FREIGHT QUOTES ARE BASED ON DELIVERY TO A COMMERCIAL BUSINESS WITH A LOADING DOCK OR A FORK LIFT. Residential delivers are curb side delivers only. No other point of delivery is available for residential addresses. Additional lift gate and/or residential rates will apply if no loading dock or forklift is present and if the ship to address is residential. Commercial and residential rural addresses add additional cost to LTL truck freight. When there is a difference in freight cost we will contact you and provide you options. The options when freight exceeds the quote you are given are:

1.  You can pay the additional freight cost and have the items you order delivered to the address you listed.
2.  We can ship the Items to a different commercial address that is considered urban and accessible. This may keep the cost closer to the quote.
3.  You can pick the items up at the closet freight terminal. This may keep the cost at the freight quote.
4.  We can refund you the entire amount of the order.

To return your product, you should mail your product to: Prior to returning any product a return authorization number is required. Email for instructions. Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95402, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.

Cancellation of orders must be made by phone or email within 1 hour of the time the order in placed.

Delivery Restrictions

Sorry, but we cannot deliver to PO boxes or APO/FPO addresses and no items will be left without a signature. An adult age 18 or older must be home to sign for delivery.

Sales Tax

In addition to the price of your purchases, Spring Works will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Spring Works mails to you will include any applicable sales tax.

Product Availability

Spring Works makes every effort to ship your products promptly. If you have requested a complete shipment, please add 2 to 3 additional days for transportation and order consolidation processing.

Spring Works makes every effort to supply you with the products you order, but there may be occasions when Spring Works confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when Spring Works learns that the products no longer are being manufactured or they otherwise become unavailable to Spring Works, when Spring Works cannot source components for the configuration you ordered, or when there was a pricing error at when you ordered. In those circumstances, Spring Works will contact you to inform you and, if you are interested, Spring Works may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Spring Works will cancel your order for products Spring Works cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Thank you for choosing to purchase your products at Spring Works!