Refund policy

Online Return & Refund Policy

Return Window

You have 30 days from the delivery date to request a return. After 30 days, all sales are final,  we can’t offer you a refund or exchange. 

Product Quality & Acceptability (Product Unacceptable)

Every part is inspected and matched to its online specs before leaving our warehouse. Inspect your order immediately—before installation.

If an item is defective, damaged, or materially different from its listing, email service@springworks.com within 48 hours and attach clear photos of:

  1. The affected part
  2. The outer packaging
  3. The SKU/label close-up

Verified claims qualify for repair, replacement, or refund. Installing, modifying, or using a product confirms acceptance and voids any “product unacceptable” dispute. Fitment errors or parts ordered in error are not defects and are subject to return terms below.

Fitment Responsibility

Fitment is the customers responsibility. Before you buy, confirm the OEM part number and all listed measurements match your vehicle or trailer. Parts ordered in error are not considered defective and fall under the standard 20 % restocking-fee and return-freight terms below. Any installed part is not returnable. 

Return Eligibility

• Item must be unused, never installed, and in original undamaged packaging. The item must be ready to ship (ground and/or freight palletized).

• Customer pays return freight and a 20 % restocking fee for orders placed in error.

• If we shipped the wrong item (an item other than the specific item or items you orded), we cover return freight.

RMA Required

Email service@springworks.com for a Return Merchandise Authorization (RMA) before sending anything back. Returns without an RMA—or refused shipments—incur freight charges both ways plus the restocking fee and may be lost or discarded without credit.

Return Address
Use only the address provided in your RMA email. Do not send items to the manufacturer or any other location.

By completing checkout, you confirm you have verified fitment and accept these terms.

We Do Not Match Pricing

Additional Non-Returnable Items

Several types of goods are exempt from being returned. Labor, delivery, shipping, and/or completed installation services cannot be returned. Items that have been damaged through misuse or abuse are not returnable. Parts made to order. Modified, altered, coated, previously installed, or painted parts, leaf spring and hardware are non-returnable.

Additional Non-Returnable Items:

  • Custom Leaf & Custom Coil Springs
  • Special Order Parts
  • U-bolts - Made to Order
  • Heavy duty trailer leaf spring 4362-33HD - Made to order
  • All Trailer Axles - Made to order

Items that are damaged during shipping and damaged or missing original packaging.
Sale Items
Exchanges

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@springworks.com and obtain a Return Material Authorization (RMA). Once you receive an RMA, send your item to the address you are given with the RMA. DO NOT RETURN ITEMS WITHOUT AN RMA. ALL ITEMS RETURNED WITHOUT AN RMA WILL BE REFUSED.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund will exclude shipping/freight and a 20% restocking fee. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

Restocking Fee

We go to great lengths to assure that the item we ship is undamaged and functional. Restocking fees are generally used to deal with the costs incurred with your return. There is a 20% restocking fee for items returned that are not the result of our error. Restocking fees are 20% of the actual product price plus all shipping charges.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to and from you are non-refundable. If you receive a refund, the cost of shipping to you and/or return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery times are not guaranteed, and requests for specific delivery times and days cannot be guaranteed.

Cancelation of orders must be made by phone or email within 24 hours of the time the order is placed.

Delivery Restrictions

Sorry, but we cannot deliver to PO boxes or APO/FPO addresses, and no items will be left without a signature. An adult age 18 or older must be home to sign for delivery.