Refunds & Returns
Return & Refund Policy for Items Purchased Online
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. To complete your return, we require a receipt or proof of purchase.
A Return Material Authorization (RMA) is required for all returns. Please email firstname.lastname@example.org or call 800-827-2209 for an RMA.
Please do not send your purchase back to the manufacturer. Return your product to: Spring Works 1000 Santa Rosa Ave, Santa Rosa, CA, 95404, United States.
Return your item anytime from the date you purchase your item(s) within the time frame below:
- 15 days
Several types of goods are exempt from being returned. Labor, delivery, shipping and/or completed installation services cannot be returned. Items that have been damaged through misuse or abuse are not returnable.
Additional Non-Returnable items:
- Custom Coil Springs
- Custom Leaf Springs
- All Other Custom Products
- Special Orders
- Items that are damaged during shipping to us
- Products with damaged or missing original packaging
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and obtain a Return Material Authorization (RMA). Once you receive a RMA send your item to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95404.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
We go to great lengths to assure that the item we ship is undamaged and functional. Restocking fees are generally used to deal with the costs incurred with your return. There is a 20% restocking fee for items returned that are not the result of our error on our part. Restocking fees are 20% of the actual product price plus all shipping charges.
Our products are shipped within 2-3 business days (Monday thru Friday) using the following carriers: UPS (United parcel Service) and USPS (United States Postal Service). To return your product, you should mail your product to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95402, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.
Cancelation of orders must be made by phone or email within 24 hours of the time the order in placed.
Sorry, but we cannot deliver to PO boxes or APO/FPO addresses and no items will be left without a signature. An adult age 18 or older must be home to sign for delivery.