Refunds & Returns

Return & Refund Policy for Items Purchased Online

Our policy for online orders lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return period is 15 days

To be eligible for a return, your item must be unused, never installed and in the same condition that you received it. It must also be in the original undamaged packaging. To complete your return, we require a receipt or proof of purchase. A Return Merchandise Authorization (RMA) is required for all returns. Please email sales@springworks.com or call 707-544-3833 for an RMA. 

Please do not send your purchase back to the manufacturer. Once you receive an RMA, Return your product to: Spring Works 1000 Santa Rosa Ave, Santa Rosa, CA, 95404, United States. No items will be accepted without an RMA. 

Return & Refund Policy for all Deposits and Purchases Made in Store, by phone or by Text to Pay

All deposits, preorder parts deposits, custom parts order deposits, appointment deposits and special order parts deposits are nonrefundable. Furthermore, you herby give Spring Works permission to charge the full purchase amount of parts once the parts arrive and all repairs and/or services once they are completed. The full parts amount is listed on your Repair Order, Estimate and/or Quote. We will add a payment for the balance due amount when your parts arrive and/or service(s) completed. 

If you miss your appointment and do not call at least 48 hours in advance of your appointment 50% of your deposit will be forfeited and not returned. If you do not show up for an appointment (no show) 100% of your deposit will be forfeited and none of the deposit will be returned. To cancel or reschedule an appointment, call us and speak to a service advisor directly. Please do not leave a message or attempt to cancel an appointment by text or email. 

We will wait for you for 15 minutes after your appointment time. If you arrive past this time, your appointment will be marked as a no-show. Tardiness impacts our ability to properly evaluate, diagnose, and service your vehicle or trailer.

Additional Non-Returnable Items

Several types of goods are exempt from being returned. Labor, delivery, shipping and/or completed installation services cannot be returned. Items that have been damaged through misuse or abuse are not returnable.

Additional Non-Returnable items:

  • Custom Leaf & Custom Coil Springs
  • Special Order Parts, U-bolts and other Custom Products
  • Items that are damaged during shipping and damaged or missing original packaging
  • Sale Items

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@springworks.com and obtain a Return Material Authorization (RMA). Once you receive a RMA send your item to: Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95404.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Restocking Fee

We go to great lengths to assure that the item we ship is undamaged and functional. Restocking fees are generally used to deal with the costs incurred with your return. There is a 20% restocking fee for items returned that are not the result of our error on our part. Restocking fees are 20% of the actual product price plus all shipping charges. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.

Cancelation of orders must be made by phone or email within 24 hours of the time the order in placed.

Delivery Restrictions

Sorry, but we cannot deliver to PO boxes or APO/FPO addresses and no items will be left without a signature. An adult age 18 or older must be home to sign for delivery.