Frequently Asked Questions

There are two way to schedule an appointment.

1. Make an Appointment Online. Online appointment must be requested and made 10 days in advance. 

2. Call us at 707-544-3833 and press option 1.  If we do not answer leave a detailed message with the year make and model of your vehicle. 

Check in:

1. When you arrive for your appointment drop your key in the Key Drop, located on the wall under the blue awning.

2. If you are waiting, go to the entrance door and enter the door key code 1111#

3. Call 707-544-3833 and press 0. Leave a message with your name and phone number.

During your appointment:

1. You will receive an email/text notification of our progress, a digital inspection report and a notification when your vehicle is finished. Please read the text/emails thoroughly.

Check out:

1. Pay your balance using the text/email to pay link that we send you when your appointment is finished.

2. Go to the key drop box and enter your 10-digit phone number followed by the # key. Your 10-digit phone number key code will be active after your payment is made

Before

You will receive an appointment confirmation when your appointment is made and a reminder the day before.

During

You will receive an email/text notification of our progress, a digital inspection report and a notification when your vehicle is finished. Every service we perform begins with an inspection.

1. Digital Vehicle Inspections

A digital inspection report will provide you pictures and/or videos of the issues we find with your vehicle. The inspection report will also tell you the condition(s) and action(s) that need to be taken now and in the future. In addition, there are written and video educational info for any services and repairs recommended. 

2. Wheel Alignments

We preform a Digital Vehicle Inspection to check for worn, damaged or missing parts. You will receive a digital inspection report (pictures, videos, conditions and actions) by text and email showing you the condition of your vehicle.

If we are not able to perform a proper alignment we will inform you by text and email. A written quote will follow within 1-2 days. The will be a small charge for vehicles not able to be aligned.

If your vehicle can be aligned we will provide you copy of the alignment print out. It will be left on the passenger seat. A picture will also be copied to your digital inspection report. The print out will show the before and after measurements of your alignment.

After

1. If there are any needs future attention or needs immediate attention recommendations we will supply you a quote. After the quote is sent we will follow up with a phone call to make sure your received the quote, answer any questions you have and schedule you an appointment for additional services.

2.  We will check in on you from time to time by text and/or email. We want to know how you and your vehicle are doing. 

1. Alignments on cars and trucks that are stock -  1 hour 

2. Alignments on cars & trucks that are modified (lifted, lowered, etc.) - 1 to 2 hours

3. Inspections - 1 Hour 

4. Wheel Studs - 1.5 to 2 Hours

5. Oil Changes - 1 Hour

All other services we typically require a half day (5.5 hours) or full day (11 hours) time frame to complete repairs and/or service. Ask your service advisor for details. 

Under normal circumstances inspections take 1 to 2 hours. The average time is 1 hour for cars, light trucks and single axle trailers. For 1 ton trucks, RV's and tandem axle trailers the average time is 1.5 hours.  Diagnostic time varies by vehicle and issue.

A digital inspection report will provide you pictures and/or videos of the issues we find with your vehicle. The inspection report will also tell you the condition(s) and action(s) that need to be taken now and in the future. In addition, there is written and video educational info for any services and repairs required.

Please see the our Inspection Page for all vehicles. For trailers visit our Trailer Service & Repair Page

Under normal circumstances (if the vehicle is stock) wheel alignments take 1 hour to perform. Some vehicles require more time due to undercovers and higher precision adjustments. Modified vehicles (lifted, lowered or race vehicles) or custom measurements may take longer too. Go to our Wheel Alignment Service page for alignment details. 

First, you will check in using the check in instruction sent or go to our Appointment Information Page. The total time for the inspection, including the alignment, is typically 1 hour.

A wheel alignment typically includes the following steps:

Test Drive: Before the alignment is performed, the vehicle will be test-driven to verify all alignment issues and to document the current handling and steering condition. 

Inspection: The mechanic will inspect the vehicle's suspension and steering components to ensure that they are in good condition and functioning properly. 

a. If we find worn, damaged or missing parts that prevent us from performing a proper alignment we will inform you. You will receive a digital inspection report that shows the condition of your vehicle.

b. If there are no parts worn, damaged or missing we will perform an alignment. You will receive a digital inspection report that shows the condition of your vehicle.

Note: The digital inspection report will provide you pictures and/or videos of the issues we find with your vehicle. The inspection report will also tell you the condition(s) and action(s) that need to be taken now and in the future. In addition, there is written and video educational info for any services and repairs required.

Measurement: The mechanic will use our Hunter Hawkeye alignment machine to measure the angles of the wheels, including the camber, toe, and caster angles.

Adjustment: Based on the measurements, the mechanic will adjust the angles of the wheels to ensure that they are properly aligned. Note: Some measurements are nonadjustable.

Test Drive: After the alignment is complete, the vehicle will be test-driven to ensure that the alignment is correct and that the handling and stability of the vehicle are improved.

Printout: The service will end up with a printout showing the before and after measurements of the angles, this is important to keep as a record of the alignment.

Last, you will check out using the instruction we send or go to our Appointment Information Page.

Wheel alignments are performed by adjusting the angles of wheels to the car manufacturer specifications. The purpose of these adjustments is to reduce tire wear and to ensure that vehicle travel is straight and true (without "pulling" to one side). Alignment angles can also be altered beyond the maker's specifications to obtain a specific handling characteristic. The primary measurements that are adjusted are Camber, Caster and Toe. Go to our Wheel Alignment Service page for more info.

Under normal circumstances brakes take 1-3 hours per axle (front 1-3 hours / rear 1-3 hours)

Most brakes commonly use friction between two surfaces (brake pads and discs) being compressed to convert the kinetic energy of the moving object into heat, although other methods of converting energy can be used. For example, regenerative braking converts much of the energy into electrical energy that can be stored for later use. See our Brake Service and Repair page for details.

Every 12 moths or 12,000 miles whichever comes first. Go to our trailer service and repair page for details. 

A coil spring is a helical-shaped mechanical device that is close-wound or open-wound. Coil springs store mechanical potential energy and subsequently release it, to absorb shock, or to maintain a force between contacting surfaces.

Leaf springs are a type of suspension component found in many vehicles, including cars, trucks, and semi-trucks, trailer and buses. They are made up of several metal plates, or leaves, that are stacked on top of one another and attached to the frame of the vehicle at one end and to the axles at the other end. The leaves are flexible, and as the vehicle moves, they compress and expand, allowing the wheels to move up and down to absorb shock and maintain contact with the ground.

There are two main types of leaf springs: single-leaf and multi-leaf. Single-leaf springs are made up of a single, long leaf that is more flexible than a multi-leaf spring. They are typically used in smaller vehicles, such as compact cars, because they are lighter and cheaper to produce. Multi-leaf springs, on the other hand, are made up of several leaves that are held together by metal clips. They are stronger and more durable than single-leaf springs, and are often used in larger vehicles, such as trucks and buses, where more load-carrying capacity is required.

Leaf springs are an important component of the suspension system, as they help to absorb shock and maintain stability and control. They are also used to support the weight of the vehicle and its payload, and to transfer power from the drivetrain to the wheels. In some vehicles, leaf springs may be used in conjunction with other suspension components, such as shocks or air springs, to provide a more comfortable ride and improve handling.